Extended warranty & O&M

Guaranteed peace of mind

Warranty & support programs

Enel X Way’s comprehensive warranty, maintenance and support plans cover all operational aspects of electric vehicle supply equipment (EVSE) to ensure over 97% annual availability and hassle-free ownership of Enel X Way charging stations. Enel X Way delivers customers peace of mind, putting the care of charging stations into our professional hands.

Why opt for the O&M plan?

To get the most out of the stations, Enel X Way offers a full and comprehensive maintenance service for charging stations under our operations & maintenance (O&M) plan. Our remote monitoring will help identify any issues before drivers do, ensuring stations are operating over 97% of the time. On rare occasions of malfunctioning equipment, our service teams are available 24/7, and for cases that require truck-roll services, Enel X Way will coordinate and dispatch certified professionals to address the problem. The O&M plan may be purchased for up to 5 years of coverage.

Want to learn more about O&M services?

Warranty and O&M options

Features & service	Base warranty	Extended warranty	O&M plan
Emergency services	-	-	24/7
Customer service (chat & email)	24/7	24/7	24/7
Customer service (phone)	5AM-10PM PST	24/7	24/7 (Level 1)
Technical support	8AM-5PM PST	5AM-5PM PST	5AM-5PM PST (Level 2)
Field services support	-	-	8AM-5PM PST (Level 3)
Level 2 parts warranty	3 years	2 additional years	For contract duration
Level 3 parts warranty	2 years	3 additional years	For contract duration
Software & firmware upgrades	-	Free	Free
Labor & truck roll service cost	-	-	For contract duration
Preventative maintenance	-	-	Included
Service level agreement	-	-	97%-98% availability

What does the extended warranty cover?

The Enel X Way Extended Warranty Plan provides an extension to our standard limited parts-only warranty, which is provided free of charge with the Enel X Way commercial family of Warranted Products. The warranty covers defects in materials and parts during the warranty period and is subject to the Warranted Products being used in accordance with the applicable product description and instructions. The costs associated with removal, repair, and/or reinstallation are not included. Technician services and truck-roll are not included with the extended warranty unless the O&M plan is purchased.

What is not covered?

The Enel X Way O&M Plan and Extended Warranty are voided if the product has been opened or modified by any person other than the Enel X Way service manager or authorized service provider. Enel X Way does not cover damage to the product from mishandling, vandalism or extreme weather events. Coverage must include Enel X Way licensed electrician or certified installer.

Looking for a certified installer?

Visit our commercial installation services page

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